Registration with Breakfast
Personalization the game changer in CX with best practices
Personalizing Customer Engagement with AI
This session will walk you through how companies should investing in AI technology across their customer experience, how is it driving better competence, and the best way to approach it to ensure the fastest time-to-value.
Automation in CX- Content, Services, Delivery -
This session will focus on the latest technology and Automation. It will showcase how companies can leverage on time, money and manpower with Automation.
Panel Discussion- B2B Personalization -
Laying the Digital & Cultural Foundations- Focused to be Engaging, Enabling and Motivating
• Understand your customer
• Create a customer vision
• Develop an emotional connection
• Capture customer feedback
Intelligent Virtual customer assistants/Chatbot's –
Empathatic and Sympathetic
Data Unification with Real-time Insights Delivery
Adaptability with intelligence
Empowering customers experience instantaneously
Networking Tea Break
Omnichannel – Building an experience driven company
Scale with consistent, contextual and predictive customer experiences across all touch points. Empowering employess to placing the Customer First.
Maximizing customer experience-
Digital Marketing, Automation & Analytics Focused on Meaningful connections- Identify, qualify and develop relationships while collaborating, co-creating and instigating advocacy.
Panel Discussion-Challenges in CX Feedback-
Focused to understand how CX professionals struggle to collect feedback. What information needs to be collected and how to leverage results with the data, Cloud based intelligent data processing
Cognitive Intelligence in CX
ROI with Customer Experience while achieving Operational Excellence, Process Excellence with Compliance & Security.
Amalgamation of Technology with Manpower to deliver enhanced customer experience
Panel Discussion-Customer Journey, feedback and interaction –
Importance and Analysis Leaders in CX will discuss on the importance of customer journey mapping, pre-sales, at the point of sale and post-sales data analysis. What data and touch-points of engagements matter to them? How feedback is an essential tool of analysis and how companies should position interactions and engagements.
Customer loyalty and retention-
Focused to understand how CX professionals can gaing loyalty and retain customer and make sure that they in turn become brand ambassadors