CXM EVENT 2020
16th April 2020- Mumbai

Constantly delivering personalized, collaborative digital world-class customer experience.

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TREX is honored to host India’s exclusive Customer Experience Management Event 2020 (CXM EVENT 2020). This event serves the CX community with current and future trends and best practices in customer experience, by bringing the industry’s leaders to one stage.
CX in India is notoriously known to be idiosyncratic. With over 1.25 billion unique consumers in some of the fastest developing cities, varying demographics and bound by its distinctive tradition, India’s growth potential is on the rise. Today, the Indian customer is informed, sophisticated, demanding and prefer personalisation. Keeping acquisitions and customer retention high is now the principal goal of any organisation - the only way to reach this goal is to serve their savvy customers with the best experience.
The CXM Event 2020 is designed to equip our delegates with key insights, futuristic trends and the opportunity to interact with CX industry experts face to face. The event also covers data collection and data analytics, customer pain points, AI and blockchain management. Deep dives on pressing issues such as data privacy, compliance and regulations will also be covered.
We are pleased to assist you in developing and designing an insightful impression on your customers’ journey.

WHO SHOULD ATTEND

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CUSTOMER EXPERIENCE

  • Chief Customer Experience Officer
  • Chief Customer Relations Officer
  • Chief Compliance Officer
  • User Experience Head
  • VP Customer Experience

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MARKETING

  • Chief Marketing Officer
  • VP or Director of Marketing
  • VP Marketing Innovation
  • VP or Director of Social Marketing
  • VP Multichannel Marketing

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TECHNOLOGY

  • Chief Information Officer
  • Chief Technology Officer
  • Chief Digital Officer
  • Head Digital
  • Chief Information Technology Officer

SENIOR MANAGEMENT

SENIOR MANAGEMENT

  • Chief Executive Officer
  • Chief Operating Officer
  • Chief Development Officer



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Event Speakers & Panelists

EVENT FORMAT

Keynote Presentations

Keynote Presentations

Connect with the leaders by educating them on key issues that matter the most. impact the market leaders with a competitive advantage.

Fire Chat Session

Fire Chat Session

Every industry is different which needs special and robust solutions. Our panel of experts will answer questions pertaining to your industry with their personal or professional experience. Get insights like never before.

Panel Discussion

Panel Discussion

Each panelist is cherry picked based on customer satisfaction and experience also who can disseminate that information towards the development of the industry. insightful, thought provoking and solution driven through an exclusive Q & A session.

High Profile Business Meetings

High Profile Business Meetings | pre-scheduled

These meeting are specific to help connect at a personal level in a relaxed atmosphere. scheduled to mutually benefit each other





Our Partners/Exhibitors

CXM 2020 Partners

Silver Partner

Networking Partner

Networking Partner Avaya

Networking Partner

KANTAR 2019 cxm Networking partner

Brands Attending

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Media Partners

Silicon India
CIO Insider.
The CEO Magazine
CIO ReviewIndia

CXM 2019 Partners

bold360
freshworks
verint
splah
servify_titlepartner
servicenow
crativevirtual
oracle




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TREX is proud to host the region's only exclusive Customer Experience Management Event with latest trending and focused topics, panel discussions, leading digital and culture transformation information from the industry’s leaders. Customer Experience Management Event (CXMEvent) will focus on empowering organisations to dissiminate information to ever changing consumer preference with the assistance of data collection, customer pain points, AI, Data Analytics and Block chain Management. Persistance will be on working around data and privacy compliance policies and education of data driven marketers’. We are delighted to assist you in developing and designing a profound impact on your customers’ journey


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