Panelist | CXM-2020 | Mumbai



Speaker Profile

Harshit Desai
Head Customer Experience, Strategic Alliance & Automation
Aditya Birla Capital

Harshit is a User Experience Evangelist & New Media Enthusiast whose mission is to enhance user experience of digital devices we come across in our everyday lives and delight end users.He has proven thought leadership in 'Experience Consulting' by implementing numerous strategic and tactical initiatives for Fortune 500 companies in India and overseas.

While he has worked on large scale disruptive projects across Online & Ecommerce Unicorns, Telecom, Start-Ups, Entertainment, Media, E-Governance, FMCG, IT & Product Development, his award winning work has been in Banking & Financial Services. In his previous avatar, he has been awarded one of the most prestigious Entrepreneurship Award in India for his leadership capabilities in field of UX, Design and Entrepreneurship.
He is proud alumnus of Stanford Graduate School of Business and was youngest entrant into Customer Focused Innovation program. Another passion of his, is to propagate ‘Design Thinking’ by presenting at various UX, Technology & Management conferences across the globe
Although being an Electronics & Telecom Engineer, he love dribbling his spare time teaching at top B-Schools & D-Schools. Also to keep his entrepreneurial spirit alive he mentors selective startups & is active member of TiE, TED & IEEE. If that’s not all, he runs dozen half-marathons pan India every year or tries his hand at experimental cooking.



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