Panelist | CXM-2020 | Mumbai

Speaker Profile

Madhav Malhotra
Customer Service- Head Assisted Care
Reliance Jio Infocomm Limited

Madhav is an award-winning Customer Experience Head and has been rated Top 50 Customer Service Professionals in India. He has been recognized by Voice and Data for Best Innovation in Service domain.

A thought leader with sound execution skills has built businesses from scratch, turned around operations and transformed functions in highly competitive environments. He had experience across Customer Life Cycle across various telecom companies- Jio, Airtel and Vodafone Idea.

Accomplished CX professional, Heads – Assisted Care for Reliance Jio, company which has changed the contours of the Indian Telecom sector. His role includes leading all the human-assisted touchpoints and new-age tools.