Panelist | CXM-2020 | Mumbai

Speaker Profile

Jacqueline P. Mundkur
Sr. Advisor ( Consumer and Retail ) and Customer Engagement Specialist
Transaction Square

Jacqueline is a senior professional with varied experience across FMCG, logistics, telecom, and retail. 


In a career spanning over 2 decades, Jacqueline has been associated with diverse functions such as Sales, Marketing, Digital Customer Experience and Employee Experience spanning both strategic and operational roles. She has been successfully associated with eminent Brands like Tiffany Foods Ltd UAE, Vodafone, BPL Mobile, DHL-AFL, Voltas and the Future Group


She has transitioned into a Business Advisory role where she leverages her rich experience in Sales & Marketing, Relationship Management, BPO operations, and Digital customer solutions to add sustainable value.

As a regular speaker at industry conferences, both in India and abroad she has shared space with the best Global and Indian CX professionals emphasizing the holistic purview of CX and EX. Her articles have been published in CX Network, CSIA, CIO Review, Express Computer, etc.