Panelist | CXM-2020 | Mumbai

Speaker Profile

Akhilesh Saxena
Vice President – Service Delivery
Tata Communications Limited


Captain. Akhilesh Saxena is a global technology leader with over 22 years of experience in IT and Telecommunications for the Transformation of B2B and B2C Customer Experience.  Captain Akhilesh is presently Vice President- Global Service Delivery and Customer Operations at Tata Communications Ltd across all lines of Business encompassing Voice, Network, Growth Ventures and all other allied lines of Business. Captain Akhilesh is leading Customer Centricity initiatives at Tata Communications by driving new approaches for customer success by changing the culture, mindset, and adoption of cloud, big data, social, automation etc.


Before this, he was leading a cross-functional innovation “SauMill” which has been able to achieve a saving of USD 121 Mn for company. This is one of the best practices at Tata group. IIM- Ahmedabad has made a case study on the success of the SauMill program at Tata Communications.


Before joining the corporate world, Captain Akhilesh Saxena served in the Indian Army and was part of the offensive to capture the Kargil peaks — Tololing, ‘The Hump’, Black Rock and Tiger Hill during Operation Vijay. He led the commando team of jawans from the front to capture the Tololing and “Black Rock” peaks and was hit by enemy bullets while leading the attack on enemy positions at the top of Kargil peaks.  Despite being seriously injured by bullets, he continued to fight and lead his team till the time they achieved victory and put Tricolor on top.

Post retiring from his Army service Captain Akhilesh Saxena completed his MBA from Faculty of Management Studies (FMS) and was a gold medalist of the class in 2004. He was awarded the prestigious “Super Boss” award which is given to best manager, at Wipro twice in a row.  In his quest for excellence, he has successfully completed certifications like PMP, Six Sigma Master Black Belt, Tata Business Excellence Model (Gold Medalist). He is one of the top performers at Tata Communications and has been awarded the highest and most prestigious Award ”Proclub” at Tata Communications for four times. He has also completed Tata Executive leadership course from Michigan University, US. 

Captain Akhilesh Saxena is a natural leader whose skills in leadership, teamwork and strategic planning have been honed to perfection in the toughest of all arenas including the battlefields of Kargil war. He has been successfully able to use these skills while making a transition to the corporate sector. He is a living example of sheer grit, passion, determination, and commitment.