Panelist | CXM-2020 | Mumbai



Speaker Profile

Rajiv Malhan
Head – Revenue Assurance - Strategy, Design & Analytics
Aditya Birla Sun Life Insurance

A Business Solution provider professional with 25 years track in the BFSI domain with market leading organizations. Certified Lean Six Sigma practitioner, Process maturity and Business Excellence Assessor, holding strong aptitude in defining & articulating business strategies. Carrying insightful exposure to review and design of business processes, policies & practices, aligning with ever changing customer expectations and trends. Supporting oversight and execution of key customer focused initiatives, ensuring organizations’ ability to meet the established objectives.

Recent result areas include business transformational & digitization projects, infusing artificial intelligence & machine learning for improving process efficiency, customer loyalty and customer experience in the overall customer life cycle.



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