Panelist | CXM-2020 | Mumbai

Speaker Profile

Kowshik Bhattacharjee
Senior General Manager Customer Experience
Apollo Hospitals Enterprise Limited.

Profile Summary

Senior General Manager Customer Experience for PAN India & Learning & Development for Chennai Region offering nearly 19 years of extensive experience in Hospitality, Healthcare & BPO sector
Independently managing a special project “Dial 30” across the group which has helped in increasing operational efficiencies and also nursing bandwidth to do clinical work
Merit of receiving ‘Bharat Gaurav Award in 2017’ for significant contribution in medical services in the field of Customer Service
Contributed in the recognition of Apollo Hospitals Enterprise Limited with various domestic and international awards for Service Excellence
Invited as a Guest Speaker to share insights on customer centricity by various Service/Educational/ Research Institutes like Gallup, Jet Airways, LIBA, Bharat Matrimony, Zenith Tours and Travels
Published an interview in Customer Guru on experiences gained with Cx in Health Care
Supervise the development of entire VOC mechanism in 2012 which was late awarded as the ‘Best Innovation in Service Industry’ by AIMA
Led the development of a unique platform for collecting OP feedback across various touch points (Apollo Instant Feedback System) which is one of its kind in the healthcare sector in India, which is now being used across AHEL
Played a vital role in the launch of one of the most reputed hotel in 2003 – ITC Sonarbangla Sheraton Hotel & Towers – Kolkata