- An astute professional offering over three decades of comprehensive experience in Hospitality & Healthcare Industry. “Held management positions in Hotels (The Leela Group, Inter Continental, Sofitel, Keys Hotels) Jet Airways, Thomas Cook India, Asian Heart Institute & Research Centre and Fortis Healthcare”. Establishing, implementing and analysing ‘best practice’ processes and key business drivers across the organizations to develop strategies and ensure effectiveness resulting in reduced costs and improved Customer Experience.
- Proven management leadership skills, while taking “hands on” approach when needed.
- Excellent interpersonal and relationship building skills
- Technical competency in Customer Experience & Engagement and Change Management
- Strong project & operations management skills and ability to manage multiple stakeholders / teams