Panelist | CXM-2020 | Mumbai

Speaker Profile

Shivangi Kamath
Head Quality Management and Process Improvement- Process Excellence Group
Tata AIG General Insurance Company Limited

About the speaker.

A certified Master Black Belt, Speaker, Certified Lean Practitioner, Certified Business Process Modelling, Certified coach 5 S, COPQ Practitioner, Certified Examiner & Jury for QIMPRO Convention and Quality Awards, TQM Facilitator for creating continuous Improvement, drive cross-functional process thinking, achieve business results through impactful projects, install relevant creative practices to create sustainable workplace capability and mentor Innovation and Digitization program (Robotics, Artificial Intelligence, Reimagining business initiatives, and interventions), drive Net Promotor Survey and Score and work on Customer Database

Now at Insurance leading Customer Service & Business Ops, Quality Management & Process Improvement, Grievance Management, and driving Excellence, Innovation, Digitization, Project Management, Business Process Management and creative Workplace Practices with holistic total Quality thinking towards making a World-Class Organization.

Conference Attended and Participation -

  • Member of TATA Business Excellence Group
  • Jury & Senior Examiner in Qimpro
  • Speaker for IIM- Management
  • Panelist for IBEX 2019
  • Panelist for 6th Customer Engagement Summit 2019
  • Featured in exclusive interview by Finbizness – Top CXO’s 2019
  • Awarded Most inspiring Woman in field of technology &  Innovation 2019 – Aabhas (Bayer)
  • Speaker in 5th Service Quality Execllence Summit 2019
  • Chairperson, Lead Speaker, Trainer at  Asia RPA Summit – Kaulalampur
  • Speaker & Panelist in Inventicon Business Intelligence – Business Process Excellence Summit 2019
  • Speaker & Panelist in Banking Frontier initiated Conference on Boosting Trust - Beyond the Basics 2019
  • Speaker & Panelist in Inventicon Business Intelligence – Service Excellence Summit 2019




  • Speaker
  • Quality Management
  • Business Process Management
  • TQM Facilitator
  • COPQ Practitioner
  • LEAN Practitioner
  • Design Thinking
  • Robotics
  • Artificial Intelligence
  • Customer Engagement
  • Machine Learning
  • Project Management

Passionate About

  • Traveling
  • Sports
  • Speaker
  • Writer & Blogger
  • Painting



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