Panelist | CXM-2020 | Mumbai

Speaker Profile

Saikat Sarkar
Channel Business Head
Future Group India

Saikat is a food and beverage specialist having 23 years of functional experience as a Hotelier, Entrepreneur, Retailer and in handling multiple FMCG Brands. He had been engaged deeply in multiple product categories e.g. FMCG, Fresh Food, Bakery, Dairy, Chilled & Frozen in retail and driven new product development in FMCG with packaging, Channel activation, developing new-age Retail Innovations and Retail Sales. He started his journey in Future Group in 2015, and since then conceptualizing, streamlining and revamping integrated fresh produce supply chain and then managed multiple brands and categories, developing them from inception. Currently in Future Consumer Limited, he is positioned as Business Chief – Nilgiri’s Stores, which are to be future ready with its assortment, demand planning, supply chain and digital integration with the offline/online universe of store/loyalty driven members. He is a graduate from Calcutta University and has done his major in hospitality management from IAM, Calcutta, with CTHCM, United Kingdom. The journey in Future Group has been exciting in terms of Concepts, Creativity, and CX. With a data-based membership-driven approach, CX has taken an unparalleled shape, during the past couple of years of the professional journey.