Panelist | CXM-2020 | Mumbai

Speaker Profile

Amitabh Khanna
Head - Customer Delivery South Asia

Digital payments evangelist, with vast experience in emerging markets
Proven record of strong & decisive leadership; bringing in rare level business acumen developed in 22 years of career across Payments, Banking & Information Technology. Track record of increasing bottom line with spearheading product development and operational excellence to drive productivity & reducing cost through automation and system improvement.
Extensive experience in Product development & Delivery, Customer Engagement & Support, Operational Finance and Business Technology; holds the distinction of handling successful launch of Mobile Money Service in India and Pakistan
Currently, leading Product (core & digital) implementation initiatives as VP & Head Delivery, South Asia – Mastercard.
Progressive professional; worked to revolutionize Business Operations & Delivery with key focus on Channel Development for on-boarding Customers & Merchants, financial operations, customer engagement & support for seamless Service delivery. Worked with companies namely Reliance India Limited, NOKIA, ABN AMRO Bank, Convergys India Services and GE Capital International Services, etc.

Have spent substantial time leading teams managing projects for startups & large MNC’s