Customer Engagement Solution Partner - Verint


Company Profile

About Verint Systems Inc.

Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100 — count on intelligence from Verint solutions to make more informed, effective and timely decisions.

In today’s dynamic world of massive information growth, Actionable Intelligence is a necessity for empowering organizations with crucial insights and enabling decision makers to anticipate, respond, and take action. Verint develops highly scalable, enterprise-class software and services with advanced, integrated analytics for both structured and unstructured information. Our solutions address two areas of the market — customer engagement and cyber intelligence.

Organizations around the world use our solutions to capture large amounts of information from numerous data types and sources, glean insights from it by applying analytics, and leverage the resulting intelligence to optimize customer engagement and help make the world a safer place.

Customer Engagement Solutions

Verint Customer Engagement Solutions™ help organizations meet their strategic goals by simplifying, modernizing, and automating customer engagement across the enterprise.

As The Customer Engagement Company™, we offer a portfolio of best-in-breed software and services for Workforce Engagement, Self-Service, Voice of the Customer, and Compliance and Fraud. Organizations can “start anywhere” with their technology investment and deploy in the way that best suits their business — whether on-premises, via private cloud or public cloud, or using a hybrid approach.

Organizations worldwide leverage our solutions in their contact center, branch, and back-office operations — as well as customer experience, compliance, fraud, and digital marketing functions — to help turn engagement into a sustainable competitive advantage while reducing the complexity and cost of customer operations.

Cyber Intelligence Solutions

Verint Cyber Intelligence Solutions™ help governments, critical infrastructure, and enterprise organizations capture and analyze data from multiple sources and turn it into actionable insights.

We have over two decades of cyber intelligence experience leveraging data mining software, deep domain expertise, and advanced intelligence methodologies to address a broad range of security missions for intelligence, cyber, and physical security organizations. Our solutions incorporate predictive intelligence, artificial intelligence, and other advanced analytic technologies to help organizations address new — and increasingly sophisticated — threats.

Deployed in over 100 countries, Verint Intelligence-Powered Security™ software helps governments, critical infrastructure, and enterprise organizations neutralize and prevent terror, crime, and cyber threats.

Fast Facts
Global Presence
Headquartered in Melville, N.Y., with offices worldwide
Powered by approximately 5,200 professionals and a global partner network

Blue-Chip Customers
Large, diversified customer base Over 10,000 organizations in more than 180 countries
Over 85 percent of the Fortune 100

Financial Strength
$1.15 billion in revenue*
Highly diversified business
VRNT on the Nasdaq Stock Market

Innovation
Global leader in Actionable Intelligence solutions
More than 850 patents and patent applications worldwide
Ongoing investments in research and development, and organic and acquisition growth
Company and joint customer honors for excellence, best in satisfaction and innovation

*For the year ended January 31, 2018. Financial information is non-GAAP and excludes certain non-cash and non-recurring items

Few highlights from Verint Press release are-

• the Royal Society for the Protection of Birds (RSPB) Selects Verint Community Solution in Move to New Cloud, GDPR-Compliant Platform.
• Verint Recognized as Customer Relationship Leader, Winning Coveted CRM Watchlist Recognition
• Verint Once Again Ranked as a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management
• Verint Recognises Customers Across EMEA for Exemplary Results in Customer Engagement, Employee Engagement and Workforce Optimisation
• Verint Named the Contact Center Applications Market Leader by Frost & Sullivan
Source- https://www.verint.com/press-room/

Learn more about how we’re creating A Smarter World with Actionable Intelligence® at verint.com

Speaker Profile

Prashant Pandey
Practice Head Customer Analytics
Verint

A customer analytics evangelist, Prashant Pandey comes with over 17 years of corporate experience. Through his professional stint in IT enabled services, Prashant has carved a niche for himself in customer services, training & application consulting, business development and client relationship management.

As a versatile customer experience professional, at Verint, Prashant is responsible for helping organizations improve processes and customer delight to optimize investments and reduce cost.

As Practice Head, Customer Analytics, Prashant is extensively engaged in the mapping of client’s business requirement to the application functionalities and in the deployment of the applications at client location/process.

While executing medium to large scale Quality Monitoring (QM) and speech analytics deployments, product adoption and consultancy assignments for Verint customers across India, SE Asia, Australia and Turkey, Prashant has been responsible for strategic planning and re-engineering processes at various contact centers to optimize Return on Investment (ROI).

In his early years of association with Verint, Prashant was responsible for setting up training and offering regional Support for Asia Pacific countries. Developed and implemented best practice methodologies to enhance the quality of training & consultancy delivery for Workforce Optimization (WFO) applications, hence enhancing the delivery process.

As an empathic leader, Prashant is known for his people management skills. A polyglot, Prashant is endorsed by his peers for industry knowledge, contact centre technology, consultative selling and driving Customer Experience (CX).

Prior to Verint, Prashant was associated with Daksh-e-services. Seabiscuit is Prashant’s go to movie while devising client pitches.

Thought leadership articles by Prashant Pandey

Analytics Creating Centers Of Excellence For Indian Banks

Top 7 Omnichannel Engagement Hacks For BFSI Sector

Marketing Activity for Verint

Contact Verint

Call: +91124-4159579

Website: Verint Website